1. Introduction

Meehan property is trading under the ABN of Stephanie Meehan and is a real estate service with its primary office located in Fig Tree Pocket, Brisbane Australia. Our services include commercial and residential property sales, property management, and leasing services. We are committed to protecting information provided to us, or obtained by us, through our websites, services, or through third parties that are associated with our business. We operate under the privacy laws of Victoria, Australia, and are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Policy outlines how we collect, use, disclose, and protect personal information. It should be read together with any terms and conditions governing your use of our website and any location-specific legal notice. By using our website or providing us with personal information, you consent to our collection, use, and disclosure of your personal information in accordance with this Policy and any other arrangements that apply between us.

In this Policy,

• Act means the Privacy Act 1988 (Cth) as amended from time to time;

• personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable; and

• us, we, and our refers to MAK REALTY and our Related Bodies Corporate (as that term is defined in the Corporations Act 2001 (Cth)).

2. Types of Personal Information Collected

We only collect personal information where it is necessary for our functions or activities. The types of personal information we collect depend upon the nature of your dealings with us and may include:

• your name and contact details (e.g., email address, telephone number, residential address);

• if you are entering into a transaction with us, information to identify you (e.g., date of birth, government identification), your previous addresses, your employment and financial details;

• household details (e.g., number of people living at a household and their ages);

• records of your communications and interactions with us;

• details/history of purchases, preferences, interests, and behaviour relating to transactions;

• details of visits made to our website (e.g., traffic volume, IP address, and device location);

• publicly available information;

• any other personal information required to facilitate your dealings with us.

We may also collect non-personal data such as anonymous survey responses or aggregated website navigation data.

3. How Personal Information is Collected

We usually collect personal information directly from you. Occasionally, we may collect it indirectly via a third party associated with our business.

Methods of collection can include:

• contact with us online, by phone, email, or on social media;

• expression of interest in our services;

• completion of enquiry forms on our website;

• attendance at an open home or property inspection, or events hosted by us;

• interaction with our website or mobile app;

• provision of personal information to us by third parties (including other agencies);

• participation in promotions, competitions, or surveys;

• posting a review/comment on our online platforms.

We may collect personal information from third parties such as credit, law enforcement, or government agencies, your employer, or your representatives (accountants, solicitors, advisers, etc.).

4. Use of Your Information

We collect, hold, use, and disclose your personal information to provide our services, administer our business activities, improve our service offering, personalise our customer experience, and for other legal or consented purposes.

These include:

• responding to your enquiries or complaints;

• identifying services, properties, or promotions of interest to you;

• operating, protecting, improving, and optimising our website and user experience;

• conducting business functions and sharing information with third parties as necessary;

• maintaining records as required by us and our associated third parties;

• complying with legal obligations and enforcing agreements with third parties;

• considering your employment application.

Without the necessary personal information, we may not be able to provide our services effectively.

5. Disclosure of Your Information

Your personal information will not be disclosed except as outlined in this Policy, with your consent, or where we are authorised or required by law. We may share your information with:

• technology services such as IT administrators, web hosting, cloud service providers, and payment processors;

• communication, marketing, and advertising providers;

• administrative services such as couriers, mailing services, and utilities;

• professional services like accountants, solicitors, business advisors, real estate agents;

• our related bodies corporate within Australia;

• specific third parties authorised by you;

• other persons, including government agencies, regulatory bodies, or as required by law.

We may also engage third parties to combine your information with other data for consumer insights and personalisation of your experience.

6. Disclosure Overseas

Some of our data storage and IT service providers may be located overseas. We disclose personal information to these entities and take steps to ensure they protect your personal information consistent with the Act.

7. Direct Marketing

We and our business partners may send you direct marketing communications about services and properties of interest. This may be via emails, SMS, mail, phone, or other forms of communication, in accordance with the Act. You can opt-out of receiving marketing materials from us at any time.

8. Security

We retain your personal information electronically and in hard copy form. We take reasonable steps to protect your personal information against unauthorised use including:

• adhering to company security standards and procedures;

• ensuring data storage providers comply with security standards;

• restricted access to databases and physical records;

• password-controlled access to databases;

• contractual obligations for employees and associated parties to protect personal information.

The internet is inherently insecure, so we cannot guarantee the security of information transmitted online.

9. Cookies

Our website may use cookies to interact with your device, track activity, and improve our services. You can change your browser preferences to reject cookies.

10. Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

11. Accessing Information We Hold About You

   You can request access to or correction of your personal information held by us. We may need to verify your identity before providing access or making corrections.

12. Making a Complaint

If you have a complaint regarding our privacy practices, contact us using the details below. If we fail to resolve your complaint, you can take further steps as advised by us or contact the Office of the Australian Information Commissioner.

13. Status of This Policy

We may review and update this Policy periodically. Updated versions will be available on our website.

14. Contact and Further Information

For further information about this Policy or our privacy practices, to access or correct your personal information, or to make a complaint, please contact us: